Privacy Statement

Dimatra is committed to ensuring the privacy of personal information obtained through its services online. However, we suggest you read the rules described below to understand the processing of the data provided.


We are located at 2146 Blvd. Hidalgo Int C, Colonia San José del Consuelo, León, Gto. México. Zip Code 37200. Our phones numbers are: +52 (477) 774-5453 & 774-5937. Our Information Manager is Miss María Clara Ávila and is located at the same address, you can contact her at email: mcavila(@)

At Dimatra, our priority is to respect the privacy of its users and maintain the information and personal data collected safely. We inform the user what type of data is collected, how it is stored, the purpose of the file, how to protect them, the extent of its commitment to confidentiality and the rights it has as the holder of the information.

Type of information

Information will be collected in different ways and from different areas of the website

All personal data that you submit, will be treated privately and securely.

The following information is requested:

- Name (s) and surname.
- E-mail.
- Telephone.
- City and State.
- Tax information for billing purposes.

The information requested allows us to ontact customers when necessary. Users can be contacted by phone or email if additional information is required to complete a transaction.

Limit use and disclosure of information

In our reporting program promotions, offers and services by email, only Dimatra has access to the information collected. This type of advertising is done through advertisements and promotional emails, which will only be sent to those contacts you already registered for that purpose, this information may you modify it at any time. In emails sent, can offers from third parties who are our business partners occasionally included.

If you wish to unsubscribe shipping deals and advertising Dimatra please send an email to the account: mcavila(@)

Regarding the use of cookies, the button "Help" located in the toolbar of most browsers will tell you how to avoid accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable all cookies.


The information provided during the registration process is used to perform internal research on the demographics, interests and behavior of users; in order to provide products, services, content and advertising tailored to their needs.


After information reaches Dimatra, it is stored on a secure server that resides behind a firewall designed to block access from outside the company, maintaining appropriate safeguards to ensure the security, integrity and privacy of information collected. Unfortunately, no data transmission or information over the Internet can ensure 100% security.

Therefore, Dimatra strives to protect your personal information, but can not ensure or warrant the security in the transmission of any information related to any of our online services, so you are at your own risk.

Once data is received, we will endeavor to safeguard its security on our systems. In this issue, Dimatra has focused its efforts to provide the most modern and updated to provide the safest possible technology.


Cookies are small pieces of information that are sent by the website to your browser and stored on the hard drive of your computer and are used to determine their preferences when connected to the services on our site as well as to track certain behaviors or activities conducted by you within our site.

In some sections of our site we require the client to have cookies enabled and some of the tasks require them to work. The use of cookies will not be used to identify users, except where possible fraudulent activities are investigated.

If the user wants to disable cookies, you should do it directly in your internet browser.

Sensitive personal data

Dimatra does not request sensitive personal data on its website.

Transfers of information with third parties

Dimatra never shares personal information with any other company.

ARCO Rights (Access, Rectification, Cancellation and Opposition)

Personal data provided by the user will be part of their profile. The user can access or modify your profile at any time by sending an email to mcavila(@)

You can also request the cancellation of your file. Your request must contain the grounds for seeking the revocation and an official identification of the data subject. In a period of twenty (20) business days we will answer your request and inform you about the result of it via e-mail that the request comes from.

Dimatra prompts the user to update their data each time they undergo any change, since this will provide an efficient and personalized service.

Also, if you choose to receive our newsletter via email, you may at any time disable this service by sending an email to mcavila(@)

Terms of agreement

If the user uses the site's services you have read, understood and agreed to the terms outlined above. If you do not agree with them, you should not provide any personal information or use the services of this website.

Confidentiality (minors)

We do not request data from minors. Parents or guardians are to advise minors when surfing the internet and sending any personal information.

Changes to Privacy Statement

Dimatra reserves the right to make changes at any time, in privacy policies, to adapt to legislative, case law, as well as market practices.

We reserve the right to make changes at any time or update this privacy notice to the attention of legislative features, internal policies, new requirements for providing or offering our services or products and market practices.

These changes will be available to the public through the following means:

• Ads Visible in our stores or customer service centers
• Leaflets and brochures available in our stores or customer service centers
• On our website [, Privacy Statement section]
• Or we will send the last email you have provided

Date of last update

Dear user, you are notified that the Privacy Statement has been amended on October 10th, 2014.